Refund Guide

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The balance in the user’s account is refundable and withdrawable. A few simple steps are needed to apply for withdrawal and refund to your bank account. Our financial department will process the application within 48 working hours. An extra charges of RM1 is needed as processing fee.

If the name of the provided bank account for refund is not consistent with the name of the top-up service, the process may require 3 working days to be completed.

Refund and Withdrawal Guide：

1

Enter My Wallet

Click "My Wallet" in the Dashboard, then click “withdraw”.

2

Enter details for Refund

Insert the details of the bank, number of bank account, and name of the bank account for application.

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